Meet the team · Sales & customer solutions
Jacob Crain
Field Sales & Solutions Specialist
Helping businesses find the right IT, managed services, and VoIP solutions without the confusing sales pitch.
01 · About
Sales that starts with listening
Jacob Crain is a Field Sales and Solutions Specialist at Mynians, helping businesses understand and select the right managed IT, technology, and VoIP services for their needs. With two years of sales experience, Jacob combines strong product knowledge with a straightforward, customer-focused approach.
Jacob supports sales for both Mynians and Mynians VoIP, helping prospective and existing customers understand the company’s managed IT services, business technology solutions, hosted VoIP services, support options, and related offerings.
Rather than simply presenting a list of products, he focuses on understanding what a business is trying to accomplish, where its current technology may be falling short, and which services make the most sense for the situation.
His sales work covers managed IT services, IT support, business networking, technology upgrades, VoIP phone systems, hosted communications, and other solutions available through the Mynians family of services.
02 · Capabilities
Core sales & solutions capabilities
Managed IT, hosted VoIP, and business technology consultation, built around what each customer is actually trying to solve.
Managed IT & MSP consultation
Helping businesses understand managed IT services, IT support options, business networking, and technology upgrades, and which level of service fits how they operate.
Hosted VoIP consultation
Working with businesses evaluating hosted phone systems and communications services through Mynians VoIP, from available options to a solution that fits the organization.
Client discovery & needs assessment
Learning what a business is trying to accomplish and where its current technology may be falling short before any recommendation is made.
Solution matching
Connecting each customer with the managed IT, technology, and communication services that make sense for their situation instead of a one-size-fits-all package.
Cross-service solutions
Spotting where phone service, IT support, networking, and communications overlap so related needs can be solved together across the Mynians family of services.
Customer education & follow-up
Explaining options in plain language, answering questions, and following up on new inquiries and existing opportunities so customers can decide with confidence.
03 · Approach
From first conversation to the right fit
Jacob’s goal is not to overwhelm customers with technical language or sell services they do not need. It is to understand the problem, explain the available options clearly, and help the customer make a confident decision.
How a conversation moves forward
- 01Listen
- 02Discover the need
- 03Explain the options
- 04Match the solution
- 05Connect related services
- 06Follow up
Working style
How Jacob works
Jacob’s sales style is professional, approachable, and focused on building relationships.
Starts with the business, not the product
The first question is what the business is trying to accomplish, not which service to sell.
Translates technology into plain terms
Customers should understand what they are buying, why they may need it, and how it supports daily operations.
Recommends only what fits
No pressure to buy services that do not solve a real problem for the organization.
Looks across the whole environment
Phone service, IT support, networking, and communications are considered together when they overlap.
Follows through
From a new inquiry to an existing opportunity, Jacob keeps the conversation moving toward a clear decision.
04 · Sales philosophy
Understand the problem first. The right fit follows.
Jacob represents the customer-facing side of the Mynians sales team. Whether he is responding to a new inquiry, discussing managed services, or introducing a business to Mynians VoIP, the conversation begins with the customer’s goals.
A clear explanation of the options, without the confusing sales pitch, is what lets a business make a decision it feels confident about.
05 · Areas
Areas Jacob can help with
Jacob supports sales across the Mynians family of services, from managed IT and MSP plans to hosted VoIP and business communications.
Services he covers
- Managed IT Services Sales
- MSP Service Consultation
- VoIP Solutions
- Hosted VoIP Consultation
- Business Communications Solutions
- Business Technology Consulting
- Cross-Service Solutions
Sales work
- Technology Sales
- New Customer Acquisition
- Client Discovery
- Customer Needs Assessment
- Solution Matching
- Technology Service Presentations
- Sales Follow-Up
- Account Development
Skills & experience
- 2 years in sales
- Product & Service Knowledge
- Customer Relationship Development
- Customer Education
Jacob is especially effective when a business needs a clear path through its options and a single point of contact who understands how the Mynians services fit together.
06 · Next step
Work with Jacob
Tell Mynians what your business is trying to solve. Jacob and the team can help you understand your managed IT, technology, and VoIP options and decide what makes sense for your organization.
Send the team a message
