Client Challenge
Veracore Logistics, a regional logistics provider with fulfillment hubs across North Carolina and South Carolina, faced a growing operational challenge: how to manage devices, endpoints, and systems across multiple sites with minimal IT presence. Their patching processes were manual, device tracking was fragmented, and reactive support was disrupting day-to-day operations. They needed a centralized, policy-driven approach to achieve true remote management across their infrastructure.
Our Approach
Mynians delivered a complete remote management framework through a multi-phase deployment of industry-grade tools designed for endpoint visibility, real-time alerting, and zero-touch updates. The solution included:
- Full deployment of cloud-native RMM for endpoint oversight
- Automated patch management with group policy enforcement
- Remote scripting and software rollout to all distributed teams
We worked with Veracore’s leadership to prioritize uptime, proactive monitoring, and clear audit trails for every device in the fleet. Integration with their existing ticketing system enabled seamless escalation and resolution tracking.
Key Results:
Reduced average resolution time by 63% through proactive monitoring
Enabled 100% patch compliance within the first 21 days of rollout
Eliminated 90% of onsite tech dispatches across two states
To reinforce long-term success, we trained their in-house team on secure remote remediation and scripted rollout protocols. This meant fewer third-party interventions and greater operational independence.
For comparison, many organizations suffer downtime due to unmanaged endpoints. Gartner’s insights highlight how strategic oversight can protect business continuity.
How We Works
At Mynians, remote management isn’t about installing tools—it’s about building an innovative, scalable command structure. Every rollout we implement emphasizes proactive alerts, real-time control, and simple oversight. Whether you’re managing ten devices or ten thousand, we focus on reducing interruptions, improving compliance, and creating lasting system trust. Our goal is control without chaos.
IT Design Projects
Product Engineering
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IT Consultancy
Summary Results
Our engagement with Veracore Logistics began as a simple request for remote access improvement, but evolved into a fully integrated remote management solution that transformed their daily operations. By replacing reactive support with proactive tools, we empowered their leadership and IT teams to oversee, manage, and secure every endpoint from a single unified console.
The automated patch rollout cut down delays and drastically improved compliance. Device tracking now feeds into a live dashboard, allowing the team to detect and address issues before they become client-facing problems. Since implementation, Veracore has not only cut downtime by over 50%, but it has also avoided hundreds of hours of manual support labor across state lines.
They now enjoy complete visibility over hundreds of machines, with reports delivered weekly and urgent alerts routed directly into their support queues. The shift to this remote model has empowered their staff with better tools and greater confidence, even during peak logistics hours.
As they scale, we’ll continue to support Veracore with quarterly security audits and roadmap upgrades that ensure their tools evolve with their business needs.
Learn more about remote patching and security automation from Microsoft’s IT management page.
Take control of your distributed devices with real-time oversight and zero-touch remediation. See how our remote management deployments reduce chaos and improve uptime—contact our team today.
